I am Anne-Laure Furon. I joined SIG in April 2015, as aHR and Legal Assistant.
I had not yet taken the time to go and meet our employees in the field.
The 24 June lastI had the opportunity to meet the first facilitator, accompanied by Marie-Josée Besnard, field manager. This allowed me to observe the relationship between employees and field managers and discover the Nivea products that were the subject of the animation.
The 8 July lastI had the opportunity to visit two different outlets again: one in Vélizy and the other in Rambouillet.
- A Vélizyaccompanied by BarbaraWe have encountered two opposite cases:
- On the first event, the presenter was in the shop on time and showed us that she loved her job and was happy to represent SIG. The presenter in the shop quickly "unmasked" us, which did not leave us much time to test her product pitch. However, we were able to discuss various topics with her and take note of her comments.
- On the second animation, the animator was absent, which gave us the opportunity to go to the shop's security desk to confirm her absence.
- A RambouilletThis time I had the opportunity to really test the hostess as a "mystery shopper". She perfectly demonstrated her knowledge of the products and her interpersonal skills.
This experience allowed me to discover the job of animator in a concrete way, but also to exchange with them on different subjects:
- Their experience as facilitators for SIG and other companies,
- Their working conditions,
- The location of the stand in the shop,
- The clientele and the frequentation of the shop,
- The products,
- The outfits,
- Relationships with GIS field managers, other animators and possibly department or sales managers,
- Their possible individual problems.
During these field trips, I met employees who have a smile on their face, who like their work and who value it, who like working for SIG and who like representing our customers' products... And that's a pleasure!
So going to the field has been enriching for me. It was also very well received by the facilitators who encourage the company to go out into the field more and meet with them to encourage such exchanges.
Thank you Anne-Laure for your testimony and thank you to the SIG facilitators!