{"id":4043,"date":"2021-01-12T09:08:12","date_gmt":"2021-01-12T09:08:12","guid":{"rendered":"https:\/\/www.sigeurope.fr\/?p=4043"},"modified":"2022-05-30T15:54:21","modified_gmt":"2022-05-30T13:54:21","slug":"vendre-et-faire-vendre-plusgrace-a-la-televente","status":"publish","type":"post","link":"https:\/\/www.sigeurope.fr\/en\/vendre-et-faire-vendre-plusgrace-a-la-televente\/","title":{"rendered":"Selling and getting more sales through telesales"},"content":{"rendered":"<div class=\"txt-center\"><iframe title=\"Integrated post\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:6754667369425096704\" width=\"504\" height=\"758\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><\/iframe><\/div>\n<h2><strong>What is telesales? <\/strong><\/h2>\n<p>As the name suggests, the<strong> telesales<\/strong> is the direct sale of products or services by telephone.<\/p>\n<p>The term telesales often has a pejorative connotation as it is associated with mass telephone calls and the telemarketer's objective is to sell, whatever it takes!<br \/>\nHowever, telesales has evolved in recent years. It is increasingly popular with customers because <strong>it is an efficient and cost-effective distance selling solution<\/strong>. Indeed, this organisation is a direct reinforcement of the sales team without committing significant investments.<\/p>\n<p>Also, in an economic context disrupted by the health crisis, telesales has proved to be <strong>an effective sales tool for remote order taking<\/strong>.<\/p>\n<p>At Service Innovation Group, telesales is represented by our \"Telesales\" department.<strong>Telesales<\/strong>\"This is a 'Sales Force' division, responsible for the <a href=\"https:\/\/www.sigeurope.fr\/en\/metiers\/force-de-vente\/\">Substitute sales force<\/a> (permanent outsourced sales force or one-off sales force -commando).<\/p>\n<p>At Service Innovation Group, the missions of our <strong>telesales<\/strong> (telemarketers) range from <strong>lead generation to direct sales<\/strong>. Telesales is a powerful and multifaceted activity as it covers a very wide range of activities and <strong>distance selling strategies<\/strong>.<\/p>\n<p>As with any commercial action, the<strong>he objective of distance selling is to develop your sales, while building excellent relationships with your customers to satisfy them and keep them loyal.<\/strong><\/p>\n<p>Telesales thus allows you to extend your commercial action, while offering a high quality of service to your customers, allowing you at the same time to develop and deliver a relational performance.<\/p>\n<ul>\n<li>You want to promote your offers, practice <strong>additional sales <\/strong>(cross-selling) or <strong>offer your customers an upgrade<\/strong> (up-selling)?<\/li>\n<li>You want to manage\u00a0<strong>peaks of activity due to seasonality<\/strong>\u00a0?<\/li>\n<li>You want to <strong>increase the DN of your products<\/strong> ?<\/li>\n<li>You wish to <strong>launch a product or initiate restocking orders<\/strong>\u00a0?<\/li>\n<li>You want to reach shops not visited by your<strong> sales force<\/strong> ?<\/li>\n<\/ul>\n<p>Remote control is a powerful lever to use!<\/p>\n<h2><strong>Distance selling: what benefits for you?<\/strong><\/h2>\n<ul>\n<li>A <strong>optimising your business results<\/strong> with a reduction in commercial effort and time savings<\/li>\n<li>Optimising your field resources with the <strong>cost reduction<\/strong>\u00a0displacement and structure<\/li>\n<li>The assurance of having the<strong> up-to-date list of your clients<\/strong><\/li>\n<li>A <strong>increased presence of your products in shop<\/strong><\/li>\n<li>The s<strong>ollowing up on your canvassing<\/strong> and the<strong> developing your market<\/strong>Our team of dedicated sedentary sales representatives is trained in your products and services.<\/li>\n<\/ul>\n<h2><strong>Our methodology<\/strong><\/h2>\n<p>At Service Innovation Group, our methodology is based on 5 fundamental axes:<\/p>\n<ul>\n<li>Support for your customer base<\/li>\n<li>Writing the sales pitch (continuously updated), handling objections and providing communication materials<\/li>\n<li>Training of the team dedicated to your telesales campaign so that our sales representatives are identified as employees of your company<\/li>\n<li>Monitoring of productivity to adapt resources and means deployed to achieve objectives<\/li>\n<li>Animation of your customer base coupled with follow-up actions<\/li>\n<\/ul>\n<h2><strong>Our telesales teams<\/strong><\/h2>\n<p>We put at your disposal teams with a real <strong>sense of contact and customer service<\/strong> as well as a <strong>perfect command of sales techniques<\/strong>.<\/p>\n<p>The skills of our telemarketers are reinforced by training adapted to each type of campaign. And because your campaign is unique, they are supervised and accompanied by a manager for the management of your <strong>qualitative and\/or quantitative objectives<\/strong>. At Service Innovation Group, <strong>acquisition, retention and loyalty<\/strong> of your customers are the core competencies of our telesales!<\/p>\n<h2><strong>Our tools<\/strong><\/h2>\n<p>In addition to a strategy designed according to your needs, your objectives and with specialised teams, it is essential to have the right material resources.<\/p>\n<p>Our<strong> call management solution<\/strong> allows us to implement an intelligent follow-up of your customer calls and leads (outgoing calls, incoming calls, click-to-call, file import, management and appointment setting, etc.).<\/p>\n<p>In addition to this solution, our <strong>reporting tool<\/strong> ensures that you have a flexible and feature-rich tool that allows you to manage your commercial activity via the <strong>collection of data from the field<\/strong>.<\/p>\n<p>Would you like to know more about our telesales services? Contact our sales department: <a href=\"mailto:co************@*******pe.com\" data-original-string=\"VpK4zrKmsgmhAM3zeXvAYw==a02M9EFnmDEuQEuXInRc0Z1whWxDxBWzfVGmAcGCV69VZY=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='JzgDG3i7upbgrONmfSwX1g==a02ItvC4yQ1ZazV28BL+fbAXoB5UiTLmyX8S2OGtKHSqsI='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>co<span class=\"apbct-blur\">************<\/span>@<span class=\"apbct-blur\">*******<\/span>pe.com<\/span><\/a>.<\/p>\n<p>Together we will find a customized solution for <strong>meet your business challenges <\/strong>!<\/p>","protected":false},"excerpt":{"rendered":"<p>Did you know that telesales is a very effective tool for boosting your sales and optimising your commercial operations?<\/p>","protected":false},"author":1,"featured_media":4046,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"two_page_speed":[],"footnotes":""},"categories":[49],"tags":[],"class_list":["post-4043","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-saisonnier"],"_links":{"self":[{"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/posts\/4043","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/comments?post=4043"}],"version-history":[{"count":11,"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/posts\/4043\/revisions"}],"predecessor-version":[{"id":5402,"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/posts\/4043\/revisions\/5402"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/media\/4046"}],"wp:attachment":[{"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/media?parent=4043"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/categories?post=4043"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sigeurope.fr\/en\/wp-json\/wp\/v2\/tags?post=4043"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}